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Order Confirmation

Where is my order confirmation?

Please allow a few minutes to receive your order confirmation. This will confirm your order number, address and item purchased. If you've used your cellphone number during the checkout process, an SMS with your order confirmation will be sent to your phone number.

If you still have not received your confirmation and it is not in your spam/junk folder, please e-mail support@makeupfridge.com

When will my order ship?

Please allow 4-5 business days (excluding weekends) for us to process your order and 4-7 business days for shipping via DHL.

Sometimes there may be delays and delivery will be later than expected. If you are experiencing difficulties, please e-mail us at

Help! I've used the wrong shipping address, what do I do?

We provide all orders to our shipping warehouse within 30 minutes, if you need to make a change please let us know as soon as possible. After this time, no changes can be made.


Where can you ship to?

Due to the voltage requirements of our products we only ship to continental USA & Canada at the moment (excluding Hawaii, Alaska, Puerto Rico & other US territories). Please note, an additional fee of $6 will be charged to ship Canadian orders. We are looking to expand to other countries in the future!

How long does shipping take?

Due to heavy volumes, please allow 4-5 business days for us to process your order. Once your package is shipped, delivery normally takes 4-7 business days.

Where can I track my package?

Click here to visit our tracking page.

Where are orders shipped from?

Despite being a fully Canadian brand, our shipping warehouses are based in Hong Kong & Singapore. We have partnered directly with DHL to provide quick and reliable shipping.  

What method is used for shipping?

We have partnered directly with DHL to provide quick and reliable shipping. Once your order has been shipped, you will receive a confirmation by e-mail or a text notification if you left your number as your primary contact method.

Do I have to pay customs/duties fees?

All packages are shipped via DHL from our Hong Kong or Singapore warehouse & may be subject to customs, taxes & duties which are not included in the total cost of your order.

We are not responsible for any additional fees incurred upon delivery, please check with your local customs office to determine any additional costs prior to ordering.

Returns & Exchanges

What is your return policy?

We'll happily exchange any order that is incorrect, damaged or faulty, within 14 days of delivery (subject to stock availability). Please reach out to support@makeupfridge.com with your order number if you received a faulty, damaged or incorrect order so we can help make it right.  

As a small and growing company it is not financially viable for us to accept returns at this time, therefore all sales are final.

How long does it take to process an exchange?

Please allow up to 7 business days to receive your replacement. If your item is out of stock a refund will be issued to your original form of payment and will show on your bank statement within 3-5 days.


What are the benefits to refrigerating skincare?

Great question! Nowadays most skincare products are featuring less preservatives & this causes products to expire a lot quicker. That $100 serum you now bought has to be used up quickly or else the active ingredients will no longer benefit your skin.

Refrigerating your products not only helps to prolong their shelf-life but cold products also help to temporarily reduce facial puffiness. Plus, who doesn't love a cold face mask, am I right?

So why can't I just use my own fridge at home?

We wanted to create a simple solution for those who actively want to use cold products as part of their daily routine. No more running downstairs to get your serums or storing your products next your guacamole.

How cold/hot does MakeupFridge get?

MakeupFridge can reach temperatures as cold as 40-45°F (4 - 7°C) below ambient temperature & can heat up to 60°F.

What are the dimensions of your MakeupFridge?

Outside dimensions: 7" x 9" x 9" (Width, Depth, Height)
17 x 22 x 23cm

Inside dimensions: (5" x 5" x 7") (Width, Depth, Height)
13 x 13 x 18cm


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