FAQ

Shipping & Delivery

Orders are processed within 2-3 business days from our California warehouse, please see estimated delivery times below:

*Delivery times may be longer due to carrier delays related to COVID. 

*Within California:
 4-5 business days
*All other states: 5-7 business days
*Puerto Rico, Alaska & Hawaii: 8-12 business days

*Shipping To Canada

Delivery via DHL/Canada Post mail takes 20-30 business days, shipping fees vary by province.

If you are ordering outside of USA, your order will incur customs duties. All applicable custom fees, taxes and duties are the responsibility of the customer. 

We are not responsible for any additional fees incurred upon delivery, please check with your local customs office to determine any additional costs prior to ordering.

We unfortunately do not ship to PO boxes at this time.

Makeup Fridge is not responsible for lost or stolen packages. We will be sure to assist you by filing a claim with the carrier, however once an order shows delivered, we cannot assume responsibility for packages that are lost and/or stolen.

It’s important to provide detailed and comprehensive shipping information when placing your order. Makeup Fridge is not responsible for undelivered packages based on incorrect or incomplete shipping addresses filled out by the customer upon checkout.

Order Confirmation

Please allow a few minutes to receive your order confirmation. This will confirm your order number, address and item purchased. If you've used your cellphone number during the checkout process, an SMS with your order confirmation will be sent to your phone number. 

If you still have not received your confirmation and it is not in your spam/junk folder, please e-mail support@makeupfridge.com

We provide all orders to our shipping warehouse within 30 minutes, if you need to make a change please email support@makeupfridge.com as soon as possible. After this time, no changes can be made. 

Makeup Fridge is not responsible for undelivered packages based on incorrect or incomplete shipping addresses filled out by the customer upon checkout.

We provide all orders to our shipping warehouse within 30 minutes, if you need to cancel your order please email support@makeupfridge.com as soon as possible. After this time, no changes can be made.

General

Great question! Nowadays most skincare products are featuring less preservatives & this can cause products to oxidize and become less potent much more quickly. That $100 serum you now bought has to be used up quickly or else the active ingredients will work less effectively on your skin. 

Refrigerating certain natural products can help to prolong their shelf-life and when cold products are applied to the skin, it can help to temporarily reduce facial puffiness. Plus, who doesn't love a cold face mask, am I right?

We wanted to create a convenient & hygienic solution for those who actively wanted to use cold products as part of their daily routine. No more running downstairs to get your serums or storing your products next to your guacamole.

Condensation is completely normal for thermo-electric units as water may drip down from the refrigerated walls or products you are storing inside.

To lessen condensation make sure the unit is out of direct sunlight and in a cool area to maximize cold air intake.

To clean any water droplets simply turn the unit off and take a soft warm cloth and gently wipe down the inside of the unit to remove any moisture. 

Returns

Please note, all sales are final. We will happily replace any items that have been damaged in transit. To be eligible for an exchange, please e-mail support@makeupfridge.com within 7 days after delivery with your MF# to inform us of any damage to your parcel. If you'd like to cancel your order prior to shipment, store credit will be issued. 

All limited edition collections, kits, gift cards & pre-orders are final sale and ineligible for return. 

Please reach out to support@makeupfridge.com with your MF# order number if you received a faulty, damaged or incorrect order so we can help make it right.  

Still have questions or want to get in touch?

Say hello and send us an e-mail:

support@makeupfridge.com