FAQ

General

Great question! Nowadays most skincare products are featuring less preservatives & this can cause products to oxidize and become less potent much more quickly. That $100 serum you now bought has to be used up quickly or else the active ingredients will work less effectively on your skin. 

Refrigerating certain natural products can help to prolong their shelf-life and when cold products are applied to the skin, it can help to temporarily reduce facial puffiness. Plus, who doesn't love a cold face mask, am I right?

We wanted to create a convenient & hygienic solution for those who actively wanted to use cold products as part of their daily routine. No more running downstairs to get your serums or storing your products next your guacamole.

Shipping

Makeup Fridge currently ships to USA (including Hawaii, Alaska, Puerto Rico) & Canada. We are working to expand to other countries in the future.

Make sure to tag us @makeupfridge to let us know where you'd like us to expand to next!

Orders are processed within 1 business day from our California warehouse, please see estimated delivery times below:

USA

Within California : 2-3 business days

All other states : 4-7 business days

Puerto Rico, Alaska & Hawaii: 

8-12 business days


CANADA

All provinces: 5-7 days

All packages are shipped via DHL/UPS from our California warehouse which may be subject to customs, taxes & duties which are not included in the total cost of your order. 

We are not responsible for any additional fees incurred upon delivery, please check with your local customs office to determine any additional costs prior to ordering.

California, USA.

We use UPS as our main carrier and will occasionally use other carriers (DHL/USPS) for remote areas.

We unfortunately do not ship to PO boxes at this time.

Order Confirmation

Please allow a few minutes to receive your order confirmation. This will confirm your order number, address and item purchased. If you've used your cellphone number during the checkout process, an SMS with your order confirmation will be sent to your phone number. 

If you still have not received your confirmation and it is not in your spam/junk folder, please e-mail support@makeupfridge.com

We provide all orders to our shipping warehouse within 30 minutes, if you need to make a change please let us know as soon as possible. After this time, no changes can be made.

Returns

We want you to absolutely LOVE your Makeup Fridge! If you're not satisfied with your purchase please e-mail support@makeupfridge.com within 14 days with your MFO# so we can send you instructions on how to make a return. Product must be in original packaging and accessories must be un-opened to be eligible for a return. 

Please note that the cost of return shipping will be deducted from your order and cannot be refunded. All limited edition collections or kits are final sale and cannot be returned.

Please reach out to support@makeupfridge.com with your MFO# order number if you received a faulty, damaged or incorrect order so we can help make it right.  

Still have questions or want to get in touch?

Say hello and send us an e-mail:

support@makeupfridge.com